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Nelnet provides customer service on your account if: Your federal student loans may or may not all be with Nelnet or another servicer.It's important that you know which servicer(s) provides customer service for each of your student loans—and it's simple to verify. A Federal Direct Loan Program (FDLP) loan is originally borrowed from or currently owned by the Department of Education.If you're not sure which servicers have your loans, log on to the National Student Loan Data System (NSLDS) website at gov, or call the Federal Student Aid Information Center at 800.433.3243.

In 2010 the Federal Family Education Loan Program was discontinued, with all new loans being administered under the Direct Student Loan Program. With the canceling of the Federal Family Education Loan Program in 2010, all Federally guaranteed student loans reverted back to the U. Federally funded student loans are now administered through the William D. Federal education loans offer students a distinct advantage over private lender loans in that they offer more attractive interest rates, more flexible repayment plans, and require no collateral for approval. Before applying for any Federal Direct Loan, students must first fill out and submit the Free Application for Federal Student Aid .

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Nelnet works with the Department of Education (Department) to help you achieve your educational goals.

We provide customer service on your federal student loans, so we answer your questions, offer solutions if you're having trouble paying, and process your payments.

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